All packages are shipped via Purolator and a signature is not required upon delivery. Your billing and shipping address must be in Canada.
Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.
Please keep the following in mind:
- We do not ship to P.O. Boxes
- We do not ship to Freight Forwarders
- We are unable to ship to multiple addresses in one order
ORDER PROCESSING AND DELIVERY TIMELINES
Orders are processed within 24-48 hours, Monday through Friday. Express orders are processed the same day if the order is received prior to 12:00 PM EST, Monday through Friday, excluding federal holidays and weekends.
SHIPPING METHODS AND COSTS
- Standard Shipping (3-10 business days): CAD$10.00
- 2nd Day Shipping (2-3 business days): CAD$15.00
We are committed to providing quality products to our customers. If you receive products from lauramercier.ca that do not meet your expectations, simply return the gently used products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on lauramercier.com cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.
When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.
Please notate on the front side of your packing slip the reason for your return and send the product(s) back to us using the prepaid label included in your package. You may drop off your return package at any USPS access point or FedEx location, including local post offices, postal collection boxes, mailboxes, mail carriers, FedEx Offices, FedEx Authorized ShipCenter® and FedEx World Service Center® locations. You may track your return package at www.fedex.com using the tracking number on the pre-paid return label. If you misplace your prepaid return label, please contact our Customer Care team for a replacement.
Once your return package has arrived, please allow up to 10 business days for your return to be processed. Credit will be issued to the original form of payment for the amount of the item plus sales tax. All eGift card refunds will be processed to a new eGift card that will be sent to the customer’s original email. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.
PLEASE NOTE: Only items purchased on lauramercier.ca will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange. Additionally, items purchased on lauramercier.ca cannot be returned or exchanged at retailers that sell Laura Mercier products.
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